Return and Refund Policy
Effective date: December 22, 2025.
GREEN FLOW d.o.o. offers professional solutions to individual (B2C) and business (B2B) customers. These rules set forth the conditions under which products may be returned, exchanged, or refunded.
👤 Part A — B2C (Private Users)
Right of withdrawal for B2C customers
B2C customers can request a return if:
- Product arrived damaged or defective
- Wrong product delivered
- Product unused, unopened, and in its original packaging.
Return requests must be submitted within 14 days from delivery
Business-to-consumer
Non-returnable items (B2C)
- Used or installed products
- Custom-made or special order products
- Products damaged by improper installation or misuse.
Business-to-consumer
Refunds (B2C)
- Approved refunds are processed within 7–10 business days
- Refunds are issued to the original payment method.
- Shipping costs are non-refundable, unless the problem was caused by us.
🏢 Part B — B2B (Business Users)
B2B Return Policy
- Returns are accepted only in cases of factory defects or incorrect delivery.
- Products must be unused and in their original packaging.
- Installation, operating, and operational losses are not subject to reimbursement.
- B2B requests must be submitted within 7 days from delivery
🏢 B2B
Special Orders and Project Sales
Products delivered to hotels, hospitals, schools, industrial facilities, and infrastructure projects are considered project orders — they cannot be returned unless they are defective.
⚖️ Common Terms (B2C + B2B)
Application Submission Procedure
2
Provide the order number, product information, and reason for the return.
3
Our team reviews the request and responds within 2–3 business days
4
Unauthorized returns without prior approval will not be accepted.