We respond to all legal inquiries on the same business day.
Privacy Policy
Effective date: December 22, 2025.
Introduction
On greenflow.hr, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website.
The data we collect
Personal data:
Name, email address, phone number
Billing and shipping address when ordering
Company name and business information (for B2B inquiries)
Non-personal data:
Browser type, device information, IP address
Visited pages and other analytics data
Cookies and Tracking Technologies
How we use your data
Order processing and product delivery
Responding to inquiries and customer support
Sending promotional emails (unsubscribe at any time)
Improving the website and services based on user behavior
Data sharing
Your personal data We do not sell or rent. We may share data with:
Trusted service providers that help with website operation, delivery, or marketing.
To judicial authorities if required by law
GDPR rights (EU users)
Your right to access your personal data
Requesting the correction or deletion of data
Objection to processing or request for portability
By accessing or using the greenflow.hr website, you agree to comply with these General Terms and Conditions. If you do not agree with them, please do not use our website.
Use of the website
You may use the website exclusively for lawful purposes.
You may not use the website to transmit harmful, illegal, or offensive content.
We reserve the right to suspend or terminate access to users who violate these Terms.
Intellectual property
All content on the website — text, images, logos, graphics, and design — is the property of GREEN FLOW d.o.o. or its licensors.
The content may not be copied, reproduced, distributed, or used without prior written permission.
Products and services
Product descriptions, prices, and availability are subject to change without prior notice.
We make efforts to ensure the accuracy of the data, but we do not guarantee that all information is error-free.
Orders and Payment
Orders are subject to acceptance and product availability.
Payment methods, delivery and shipping terms are defined at checkout.
We reserve the right to cancel or refuse any order at our sole discretion.
Limitation of liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of the website or products.
Use of the website is at the user's own risk.
Governing law
These Terms are governed by the laws Republic of CroatiaAll disputes will be resolved before the competent courts of the Republic of Croatia.
GREEN FLOW d.o.o. offers professional solutions for hygiene, drainage, and environmental protection to individual (B2C) and business (B2B) customers. These policies set out the conditions under which products may be returned, exchanged, or refunded.
👤 Part A — B2C (Private Users)
Right of withdrawal for B2C customers
B2C customers can request a return if:
Product arrived damaged or defective
Wrong product delivered
Product unused, unopened, and in its original packaging.
Return requests must be submitted within 14 days from delivery
Business-to-consumer
Non-returnable items (B2C)
Used or installed products
Custom-made or special order products
Products damaged due to improper installation or incorrect use.
Business-to-consumer
Refunds (B2C)
Approved refunds are processed within 7–10 business days
Refunds are issued to the original payment method.
Shipping costs are non-refundable, unless the problem was caused by us.
🏢 Part B — B2B (Business Users)
B2B Return Policy
Returns are accepted only in cases of factory defects or incorrect delivery.
Products must be unused and in their original packaging.
Installation, operating, and operational losses are not subject to reimbursement.
B2B requests must be submitted within 7 days from delivery
🏢 B2B
Special Orders and Project Sales
Products delivered for hotels, hospitals, schools, industrial facilities, pest control, or infrastructure projects are considered project orders and are non-returnable, unless defective.
Provide the order number, product information, and reason for the return.
3
Our team reviews the request and responds within 2–3 business days
4
Unauthorized returns without prior approval will not be accepted.
GDPR — Protection of personal data
Effective date: December 22, 2025.
GREEN FLOW d.o.o. is committed to protecting your personal data and complying with the EU General Data Protection Regulation (GDPR — Regulation 2016/679).
What personal data we collect
Name, email address, phone number
Company name and business information (for B2B inquiries)
Billing and Delivery Information
IP address and website usage data
Legal basis for data processing
User consent
Contractual obligation (orders, offers)
Legal obligation
Legitimate business interest
Your rights under the GDPR
👁
Right of access
You can request a copy of your personal data that we process.
Write
Right to correction
You can request the correction of inaccurate or incomplete data.
Trash
Right to be forgotten
You can request the deletion of your data ("right to be forgotten").
🚫
Right to restriction of processing
You can request a temporary suspension of the processing of your data.
Right to portability
You can obtain your data in a structured, machine-readable format.
Return
Withdrawal of consent
You can withdraw your consent at any time without affecting any prior processing.
If you believe your rights have been violated, you have the right to file a complaint. AZOP (Agency for the Protection of Personal Data, azop.hr).
Cookie Policy
Effective date: December 22, 2025.
What are cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites remember your actions and preferences (login, language, font size) for a better user experience.
Types of cookies we use
Necessary cookies
Required for the site to function — shopping cart, login, security features. They cannot be disabled.
Analytical cookies
They help understand how visitors use the site. Google Analytics and similar tools.
Functional cookies
They remember your settings and personalize your experience on the site.
Advertising cookies
They track browsing behavior to deliver relevant ads and promotions.
Third-party cookies
We may allow third-party service providers (Google Analytics, social media platforms, advertising partners) to place cookies on our site for analytics and marketing purposes.
Your choice
You can manage or disable cookies by adjusting your browser settings. Disabling cookies may affect the website's functionality.
These data were published in accordance with Article 10 of the Law on Electronic Commerce (NN 173/03, 67/08, 36/09, 130/11, 30/14) which obliges providers of information society services to transparently publish company information.
Your privacy is important.
We use cookies for basic functionality, analytics, and marketing. You can accept all, reject non-essential ones, or make your own selections in the settings. Details in Cookie policy i Privacy Policy.
Cookie settings
Choose which cookie categories you allow. Necessary cookies are always enabled because they provide the site's basic functionality.
Necessary cookies
Required for the basic functioning of the site (security, language, preferences). They cannot be disabled.
Analytical cookies
They help us understand how you use the site (e.g., Google Analytics). Anonymized data.
Marketing cookies
They are used for personalized ads and conversion tracking (Meta Pixel, Google Ads).